[Plum] - Delivery receipt issue, 11/2 - impacting reports

Incident Report for echo19

Resolved

The results have been fixed.
Posted Nov 03, 2026 - 10:02 EST

Investigating

We identified an issue where the delivery receipts from Plum were delayed yesterday. Messages were being delivered as expected, verified by response rates. In a late wave, we received 'Undelivered' delivery receipts from the vendor in error.

We're working to fix the data so the reports are accurate.
Posted Nov 03, 2026 - 09:46 EST
This incident affected: Peer-to-peer / Broadcast Texting Services (Delivery Receipts / Reporting).